Refund & Cancellation Policy

Last updated: 6 June 2026

1. Try before you pay

Every new account gets a free 7-day trial with all features and no payment details required. We encourage you to evaluate StockLog fully during the trial before purchasing a subscription.

2. Cancelling a subscription

• You can cancel a recurring (monthly/yearly) subscription anytime from inside the app (Settings → Subscription) or by emailing support@stocklog.in.
• Cancellation takes effect at the end of the current billing period — you keep full access until then, and no further renewals are charged.

3. Refunds

• Because a free, full-featured trial is provided, subscription fees for a billing period that has started are generally non-refundable.
• Exceptions — eligible for a full refund: duplicate payment for the same period; you were charged but the subscription was not activated; or a technical fault on our side prevented use of the paid features and we could not resolve it within 7 days of your report.
• Refund requests must be emailed to support@stocklog.in from your registered contact within 7 days of the charge, with the payment reference.

4. How refunds are processed

Approved refunds are issued to the original payment method via our payment partner Razorpay within 5–7 working days of approval (bank posting times may vary).

5. Lifetime / activation-code plans

Plans activated with one-time activation codes are non-refundable once the code has been redeemed, except where required by law.

6. Contact

Billing questions: support@stocklog.in (see Contact Us). We respond within 2 working days.